Consumer Terms and Conditions
Registered company: Serious Stuff Limited
Registered in England and Wales at 20, Harcourt Street, London, W1H 4HG
Company registration number: 06849463
This website is operated by Serious Stuff Limited (Serious Stuff Ltd). As a User of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions (the “Terms”) below which includes any hyper-linked sections. These Terms apply to the sale and supply of goods Serious Stuff Ltd (“Serious Stuff Ltd/We/Our/Us”) to you. The submission of your order will form an offer to purchase the Goods and our email accepting your order will constitute the formation of a legally binding contract with ourselves. If you do not accept the Terms please terminate this session immediately (if you have “logged in” and have products in your trolley please empty your trolley before you “log out”). Please note that use of this website is restricted to customers from the United Kingdom, countries of the European Union, United States of America and Canada. Should you live outside of one of these area please contact us and we will be glad to advise you of our services to these areas.
All orders that you place on this Website will be subject to acceptance in accordance with these Terms. These Terms may be amended at any time by Serious Stuff Ltd. They may also be extended to include other conditions applicable to specific goods or services offered by Serious Stuff Ltd from time to time. It is your responsibility to read the Terms every time you place an order. Serious Stuff Ltd reserves the right in its absolute discretion at any time and without notice to remove, amend or vary the content, which appears on any page of the Website. This Website is directed towards individual consumers and it is assumed that each order is placed on behalf of an individual. You agree, by your acceptance of these Terms, that any material, information and ideas that you transmit to this Website or otherwise shall become and shall remain the property of Serious Stuff Ltd.
If you wish to register with us, you should complete the online registration form giving a user ID and password, which should be kept secure at all times, after which you will become a Registered User. Registration will enable you to have your details retained in our database for future convenience. Non-Registered Users may still browse the Website and place orders but payment must be made by credit card at the time of ordering. The details provided by you on registration are important and you confirm and undertake that all such information is true, correct and complete in all respects. You agree to notify us immediately of any changes that are relevant to your registration by updating your details on this Website by clicking on registration or informing us by clicking on contact us.
As a Registered User, you may be accepted as an account holder at Serious Stuff Ltd`s sole discretion and may be eligible to receive details of special offers, promotions and benefits from time to time unless you elect not to by updating your details on this Website by clicking on “My account” or by informing us by clicking on contact us.
The “Goods” means the items purchased by you from us via this Website, the sale and supply of which are subject to these Terms; Serious Stuff Ltd will sell and you will purchase the Goods on these Terms. Serious Stuff Ltd reserves the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements, or where the Goods are to be supplied to Serious Stuff Ltd`s specifications, which do not materially affect their quality or performance. Whilst all sizes and measurements are approximate only we will use our best endeavours to ensure that they are as accurate as possible.
You will be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving any necessary information relating to the Goods and delivery requirements within a sufficient time to enable Serious Stuff Ltd to perform the contract in accordance with the Terms. We do not file details of your order for you to subsequently access direct on this website unless you are a Registered User in which case you can view all the products ordered on this site by clicking on Order History in “My account”. In addition, we suggest that you print out a copy of all order confirmations for your own records. Once your order has been submitted, we will email you confirming your order. This confirmation email will form our acceptance of your offer and will constitute the formation of a legally binding contract between us.
The price of the Goods will be Serious Stuff Ltd`s quoted price and is inclusive of Value Added Tax, and all costs or charges in relation to packaging, loading, unloading, carriage and insurance are additional. Serious Stuff Ltd reserves the right, by giving notice to you at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to Serious Stuff Ltd which is due to any factor beyond the control of Serious Stuff Ltd (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture). Any such increase in price shall be intimated to you and you shall have a period of five working days to confirm whether you wish to proceed with the Order. Your failure to reply to our said intimation will be deemed to be acceptance of the price increase. Any increase in price due to a change in delivery dates, quantities or specification of the Goods which is requested by you, or any delay caused by any instructions of you or failure of you to give Serious Stuff Ltd adequate information or instructions may also result in an increase in price, which will not be subject to further agreement by you. We try and make sure that all prices on our Website are correct but occasionally errors may occur. If we identify a pricing error with the goods you have ordered we will attempt to contact you and you can either accept the correct price and confirm you wish to proceed with the new order or cancel it. If we are unable to contact you we will automatically cancel the order and if a refund is due you will be refunded.
Non Registered Users are required to provide credit card details when placing an order as Serious Stuff Ltd is entitled to payment for the Goods before commencing delivery of the Goods. If you fail to make payment for the Goods Serious Stuff Ltd will be entitled to cancel the contract or suspend delivery of the Goods to you until payment is made in full. You are responsible for maintaining the confidentiality of your user ID and your chosen password. As a result, you are fully responsible for all activities that occur under them. You must contact us immediately of any unauthorised use to which you became aware. Serious Stuff Ltd reserves the right to limit sales at its sole discretion and without explanation.
This website is able to accept delivery of Goods to UK, countries of the European Union, America and Canada. For customers on the Isle of Man, Isle of Wight, Channel Islands, Western Isles & Northern Ireland, countries of the European Union, America and Canada please select the appropriate delivery method, failure to do so will lead to cancellation of the order. Delivery of the Goods will be made once the Goods have been delivered to the place of delivery notified by you to Serious Stuff Ltd and the accompanying consignment note has been signed by an individual. It will be your responsibility to check that the number of boxes or items delivered matches the accompanying consignment note before signing.
If you fail to take delivery of the Goods or fail to give Serious Stuff Ltd adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of Serious Stuff Ltd`s fault) then, without prejudice to any other right or remedy available to Serious Stuff Ltd, Serious Stuff Ltd may: store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the contract or charge you for any shortfall below the price under the contract.
Import Duty and Taxes
Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country. If there are duties and taxes for your order, you (or the recipient) will be liable for paying the duties, taxes and fees. The recipient of the goods, not the person who’s ordered them, will receive a separate request fro payment of these charges once the order is delivered.
Unfortunately we have no control over these charges and cannot predict what they may be, so we would advise that you check the import charges applicable in any country if necessary.
Risk and Property
Risk of damage to or loss of the Goods will pass to you at the time when Serious Stuff Ltd has tendered delivery of the Goods. Notwithstanding delivery and the passing of risk in the Goods, or any other provision of the Terms, the property in the Goods will not pass to you until Serious Stuff Ltd has received cleared funds in full payment of all sums due.
Warranties and Liability
Subject to the conditions set out below Serious Stuff Ltd warrants that the Goods will correspond with their specification at the time of delivery. Where Serious Stuff Ltd sells Goods supplied by a Third Party, Serious Stuff Ltd does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but will assign to you the benefit of the manufacturer`s warranty given by the third party supplying the Goods to Serious Stuff Ltd. The above warranty will be assigned by Serious Stuff Ltd subject to the fact that Serious Stuff Ltd shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, or storage in a hostile environment, failure to follow Serious Stuff Ltd`s instructions or a third party`s instructions (where the Goods have been supplied by a third party to Serious Stuff Ltd – whether oral or in writing) misuse or alteration or repair of the Goods without Serious Stuff Ltd`s approval. Subject as expressly provided in these Terms, all warranties, conditions or other Terms implied by statute or common law are excluded to the fullest extent permitted by law. Any claim by you which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by you) be notified to Serious Stuff Ltd within 5 working days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and you do not notify Serious Stuff Ltd accordingly, you will not be entitled to reject the Goods and Serious Stuff Ltd shall have no liability for such defect or failure and you will not be entitled to a refund of the price (if applicable) as if the Goods had not been delivered in accordance with the contract. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to Serious Stuff Ltd in accordance with these terms, Serious Stuff Ltd shall be entitled to replace the Goods (or the part in question) free of charge or, at Serious Stuff Ltd`s sole discretion, refund to you the price of the Goods (or a proportionate part of the Goods), but Serious Stuff Ltd shall have no further liability to you. Except in respect of death or personal injury caused by Serious Stuff Ltd`s negligence, Serious Stuff Ltd shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Serious Stuff Ltd, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use by you, and the entire liability under or in connection with the contract shall not exceed the price of the Goods paid by you for the Goods supplied, except as expressly provided in these terms. Notwithstanding the above, Serious Stuff Ltd`s aggregate liability (whether in contract, tort or otherwise) for loss of damage shall in any event be limited to a sum equal to the amount paid or payable by you for the Goods in respect of one incident or series of incidents attributable to the same clause. Serious Stuff Ltd shall not be in breach of contract by reason of any delay in performing, or any failure to perform, any of Serious Stuff Ltd`s obligations in relation to the Goods, if the delay or failure was due to any cause beyond Serious Stuff Ltd`s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Serious Stuff Ltd`s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Serious Stuff Ltd or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
You have a period of 14 days (the “Cancellation Period”) within which to withdraw from the contract between you and Serious Stuff Ltd by notice in writing to Serious Stuff Ltd. The Cancellation Period begins the day after the day the Goods are delivered to you.
See our returns policy.
All Copyright, trademarks and all other intellectual property rights in all materials and content made available as part of your use of this site shall remain at all times vested in us and our licensors. You may only use this material only as expressly authorised by our licensors and us. You may only download the material and content contained within this site for the purpose of using this site and any other use of the material and content of this site is strictly prohibited and you agree not (and agree not to assist or facilitate any third party) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The contents of these pages are copyright Serious Stuff Ltd 2013. You may only download the material and content contained within this site for the purpose of using this site and any other use of the material and content of this site is strictly prohibited, without our prior consent in writing. By your use of this site you agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. None of the content of this website may be copied or otherwise incorporated into or stored in any other design, logo, website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, linking to or framing of this site or any part of it is not permitted without express permission.
This Website and all information, names, images, logos and icons is provided on an “as is” basis without any representation or endorsement made and without any warranty or condition of any kind given, whether express or implied, including, but not limited to, any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, compatibility, accuracy, currency or non-infringement of any intellectual property right. No information, whether oral or written, obtained by you from Serious Stuff Ltd shall give rise to any duty of care, contract, warranty or any other obligation which is not expressly stated. Further, whilst information is given and updated in good faith, Serious Stuff Ltd does not warrant that the information contained on this web site will always be complete, accurate, up-to-date or reliable. You are solely responsible for the content of any comments made in any transmissions and you are prohibited from posting or transmitting to or from this Web Site any unlawful, threatening, libellous, defamatory, inflammatory, pornographic or profane material or any other material that could give rise to any civil or criminal liability under law. Serious Stuff Ltd assumes no responsibility or liability for any information published on this web site and further disclaims all liability in respect of such information. In particular, Serious Stuff Ltd hereby excludes all liability for any claims, losses, demands or damages whatsoever in relation to any information, content, advertisements, procedures, products or methods contained in or referred to in the material published on the site. No exclusion is made however in respect of death or personal injury arising from our negligence. Serious Stuff Ltd makes no warranty or representation that the use of this web site will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs.
Should a product be listed at an incorrect price due to typographical error or error in pricing information, taxes or duty changes, we have the right to refuse or cancel any orders listed at the incorrect price. If your credit/debit card has been charged and we cancel your order, we will immediately issue a credit to your credit/debit card account in the value of the amount taken, including delivery charges.
Availability of Goods
All of Serious Stuff Ltd products are subject to availability and may be withdrawn at any time without notice. In the unlikely event we do not supply the goods ordered for any reason we will not charge you for these and if payment has already been taken we will refund the full amount back to the credit/debit card. However, we are not responsible for compensating you for any unlikely losses you may have occurred due to us not supplying the goods.