On all school uniform products, Serious Stuff offers an Unlimited Exchange Period for the same product, customers wishing to exchange the size of a product can do so by following the instructions below. This means you can shop at ease with Serious Stuff, with the knowledge that you are able to exchange our products for a bigger size should your child grow before the start of term. Returned items must be in their original condition and packaging with tags still attached.
Serious Stuff offers a 14 day refund policy.
If an exchange or refund is required then the items should be returned to us in their original condition and packaging (within 14 days of your purchase for refunds).
N.B. We strongly recommend that all items that are to be returned are done so via Recorded Delivery. The Customer is fully responsible for the return of their parcel. No refunds will be given on any orders that fail to be returned and we are not responsible for any lost parcels without proof of delivery. Alternatively you are able to exchange the items in person at our office address below.
Refunds are issued within 10 working days of receiving the goods with notification confirmed via e-mail. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged. This does not affect your statutory rights.
Non-UK customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs when re-shipping the product(s). Charges will be taken from the card used when placing your original order.
PLEASE NOTE ITEMS THAT HAVE BEEN CUSTOMISED WITH NAME, INITIALS OR NUMBER CANNOT BE RETURNED. Please ensure you have the correct sizing and spelling before ordering, please call 020 8876 7668 for any advice on sizing.
Please address return parcels to:
Serious Stuff Limited,
Mortlake Court, 28 Sheen Lane